Salesforce Einstein GPT is probably the next big thing in the tech world, let alone the AIverse. For the last couple of months, there has been ChatGPT everywhere. OpenAI’s new AI chatbot seems to be running riot all over the internet.
From intense debates to discussions on its best uses, someway or the other it has successfully captured the centerstage of all attractions across social media platforms — be it LinkedIn, Facebook, Twitter or even Instagram. That’s not all, ChatGPT seems to have made serious inroads on WhatsApp groups all over the world.
Now, the release of Salesforce Einstein GPT might just allow it to take a back seat and change the equations of the AI world. But what’s the fuss about this new tool, which is still underway? How could it affect the AI scenario? Can it really manage to steer a major paradigm shift in the global tech industry?
Let’s delve deeper with the Salesforce Einstein GPT story to unfold all you need to know. Here we begin!
The Salesforce Einstein GPT combines public and private AI models with CRM data to allow users to ask natural-language prompts (i.e. conversational questions) directly within Salesforce CRM. [Image Credit: Freepik]
Salesforce Einstein GPT Is the Surprise Nobody Expected
Can lightning strike at the same place twice? When everyone felt that there couldn’t be anything anytime soon that can overtake the frenzy which ChatGPT has unlocked lately, Salesforce proved us wrong.
Salesforce has joined hands with OpenAI, the parent company of ChatGPT and now it has an ace up its sleeve – Salesforce Einstein GPT.
The Salesforce Einstein GPT combines public and private AI models with CRM data to allow users to ask natural-language prompts (i.e. conversational questions) directly within Salesforce CRM. This supposedly results in AI-generated content that goes on to continuously adapt to changing customer information and needs, saving loads of time for users.
However, these claims by Salesforce will face the acid test (failing which there would be chin music) once the tool reaches out to businesses across the globe.
Marc Benioff, the Chief Executive Officer of Salesforce shed light on the new service, “Einstein GPT, in combination with our Data Cloud and integrated in all of our clouds as well as Tableau, MuleSoft and Slack, is another way we are opening the door to the AI future for all our customers, and we’ll be integrating with OpenAI at launch.”
On Tuesday, Slack, which is owned by Salesforce itself, announced the ChatGPT app for the platform. It is claimed that this feature will allow users to seamlessly send replies to their colleagues without them having to actually type out the responses.
However, Salesforce goes a step ahead to claim that this is “the world’s most powerful, intelligent, generative CRM — making every employee more productive and every customer experience better.”
In addition to all this, Salesforce Inc’s venture capital arm is reported to launch a $250 million fund, the largest ever from Salesforce till date, to exclusively invest in generative artificial-intelligence startups. In this regard, Clara Shih, CEO of Salesforce’s service cloud clarified the focus of this fund, “nurturing the next generation of generative AI startups.”
It seems that with the arrival of Salesforce Einstein GPT it would no longer remain the same as the battle rages on in the tech world making it look like, None Quiet on the AI Front.
